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The productivity myth of being always available

An obsession with instant response has blurred the line between speed, clarity, and actual performance.

Nora EllisOpinion ColumnistNew YorkMay 25, 20265 min read

Updated May 25, 9:00 AM

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Modern office culture still confuses availability with effectiveness. The result is an environment where responsiveness is rewarded even when it fragments the work that matters most.

The underlying assumption is seductive: if people answer quickly, the organization must be moving quickly. In practice, much of that motion is circular. More pings, more check-ins, and more reaction cycles often mean less considered work, not more throughput.

Teams that operate well at scale tend to define response windows, escalation paths, and document-first habits. That structure creates the opposite of bureaucracy: it protects attention and allows high-value work to proceed without constant interruption.

Managers are often reluctant to formalize those boundaries because instant availability feels culturally generous and operationally safe. But the hidden cost is chronic fragmentation, which reduces judgment quality before it shows up as missed deadlines.

The real productivity advantage comes from deliberate pacing. Organizations that refuse to say so are not choosing speed. They are choosing anxiety as a management system.

Author

Nora Ellis

Opinion Columnist

Nora Ellis writes on work, management culture, and the habits institutions mistake for performance.

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